Find your model.
Look on the product or its packaging. Similar-looking scales can use different setup steps.
iHome support
How can we help?
Get help with your product, the app, or an order.
01
Set up your scale
Choose your model and find the right help.
02App support
Get help with readings, your account, and the app.
03Manage your subscription
Find the settings for the store where you subscribed.
04Find a manual
Ask for the instructions for your exact model.
05Orders & returns
Check the existing store’s return policy.
06Contact support
Tell the team what you need help with.
A good place to start
Have your model handy.
Use the right guide.
Follow the instructions supplied with your exact model.
Choose your scaleTell us what’s happening.
Include the model and app version when you contact support.
Contact supportFit+ help
Your subscription.
Your settings.
Manage billing and renewal through the store where you subscribed.
Product & order help
Let’s find the right answer.
Warranty coverage depends on your product. Have your model and proof of purchase ready when you contact the team.
iHome Fitness & Health
Download the iHome app.
Track your smart scale readings. Add Fit+ premium for meal logging and AI coaching.
Check the store listing for device requirements and current availability.